Reclame Aqui Award 2024: UNIASSELVI and UniCesumar Recognized for Excellence in Customer Service

UNIASSELVI and UniCesumar, brands under Vitru Educação, were recognized in the Reclame Aqui Award 2024, one of the most prestigious accolades evaluating the quality of customer relationships.

UniCesumar secured second place, while UNIASSELVI achieved third place in the category "Education, Universities, and Colleges – Large Operations." These results reaffirm the significance of Vitru’s brands in the education sector and their commitment to delivering exceptional service.

The selection process was determined by a public vote, gathering over 15 million votes. Additionally, the companies’ reputations on the Reclame Aqui portal were considered, taking into account user experience and satisfaction. Among the 1,600 companies nominated for the award, Vitru Educação stood out for the robustness and quality of its operations.

Commitment to Customer Experience

For Paula Rodrigues, Vice President of Retention and Experience at Vitru Educação, the recognition in the Reclame Aqui Award underscores the importance of listening to consumers, placing them at the center of the strategy, and continuously innovating in relationship and service.

 “These achievements reflect our commitment to providing a quality experience to our students, always striving to improve every touchpoint,” stated the executive.

The results achieved by UNIASSELVI and UniCesumar in the award represent another step in consolidating Vitru Educação as a reference in digital education in Brazil, strengthening trust and credibility among its students and society.

About Vitru

Vitru is the leading group in Brazil’s digital education market, offering a comprehensive pedagogical ecosystem that encompasses both on-campus and distance learning (EAD) experiences. With strategic investments in brands like UNIASSELVI and UniCesumar, the company serves over 900,000 students across undergraduate, postgraduate, technical, professional, master’s, and doctoral courses. Its mission is to democratize access to high-quality education through innovative digital solutions, enabling people to achieve their dreams through learning.